Returns & Refunds Policy — QuettaMart

QuettaMart Policy

Returns & Refunds Policy

We want you to be completely satisfied with every order. Here's exactly how returns, exchanges and refunds work at QuettaMart.

Report Within 24 Hours

Fair Resolution

Secure Refunds

Resolution Timeline

From reported issue to resolved order

Every return or refund request moves through the same clear, tracked process.

Request Received QuettaMart Resolution Desk

Issue Reported Within 24 Hrs

Reviewed 1 Business Day

Decision Made Within 48 Hrs

Refund / Replacement 2–7 Business Days

Good to Know

What can be returned or exchanged

Because dry fruits are a food item, returns are limited to genuine quality or delivery issues.

Eligible for Return / Exchange

Item arrived damaged, spoiled, or spilled in transit
Wrong item or incorrect weight delivered
Product significantly different from what was ordered
Packaging tampered with or seal broken on arrival
Reported within 24 hours of delivery, with photos or video

Not Eligible

Change of mind after delivery
Minor natural variation in size, shape or colour of dry fruits
Item opened, consumed, or used beyond inspection
Issues reported after 24 hours of delivery
Courier delays — handled separately as a shipping matter

How To Request

Getting a return or refund started

Contact Us Within 24 Hours

Message our support team by phone or WhatsApp with your order number.

Share Details & Photos

Send clear photos or a short video of the item and packaging as received.

Review & Resolution

Our team reviews your request and confirms a replacement or refund within 24–48 hours.

Payment Method	Refund Method	Timeline
Cash on Delivery	Bank Transfer / EasyPaisa / JazzCash	5–7 Days
Online / Card Payment	Refunded to original payment method	5–10 Days
Replacement (any method)	New item dispatched from Quetta	2–4 Days

Exchange Policy

If something isn't right, we'll make it right

Free Replacement

Defective or incorrect items are replaced at no extra charge.

Subject to Availability

Replaced with the same product, or the closest equivalent in stock.

Quality Checked

Every replacement is inspected before it's dispatched to you.

Good to Know

Returns & Refunds FAQs

You have 24 hours from the time of delivery to report a damaged, incorrect, or quality-related issue, along with photos or a short video.

Since dry fruits are a food item, we're unable to accept returns based on personal preference once the order has been accepted — only for damage, quality issues, or an incorrect item.

Yes — please keep the original packaging and seal until your resolution is confirmed, as our team may ask to see it.

It depends on your original payment method — see the Refund Methods & Timeline table above for exact details.

Report it immediately with photos of the parcel and product — this is treated as a delivery damage claim and covered under this policy.

Need to report an issue with your order?

Our support team is ready to help — reach out within 24 hours of delivery and we'll take it from there.

Contact QuettaMart Support