Returns & Exchange Policy
1. Our Promise
At Quetta Mart, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
2. Eligibility for Returns & Exchanges
Timeframe: You have 7 days from the date of delivery to request a return or exchange.
Condition: Items must be in their original, unused condition, including all original packaging, tags, and labels attached.
Exclusions: Due to hygiene reasons, certain items (such as [add specific items like food or personal care products if applicable]) cannot be returned once opened.
3. How to Start a Return or Exchange
If you need to return or exchange an item, please follow these simple steps:
Contact Us: WhatsApp us at [Insert Your Phone Number] or email us at [Insert Your Email Address] with your order number and the reason for the return.
Review: Our team will review your request within 24–48 hours.
Process: Once approved, we will provide instructions on how to send the item back to our facility in Quetta.
4. Refunds & Exchanges
Exchanges: If you would like a different size or color, we will ship the replacement once we receive and inspect the returned item.
Refunds: If a refund is approved, it will be processed via [Insert Payment Method, e.g., Bank Transfer, Easypaisa, or JazzCash] within 3–5 business days after we receive the returned item.
5. Shipping Costs for Returns
If the product is damaged, defective, or incorrect, Quetta Mart will cover the cost of the return shipping.
If the return is due to a change of mind, the customer is responsible for the return shipping costs.
